- 1. We work hard at supporting and ensuring our software works. If there is a technical issue, you must allow us to help resolve that issue in a timely manner before a refund will be granted. Many times a conflicting plugin or theme can appear to cause our product to not work, so give us a chance to fix a technical issue before requesting a refund.
- 2. “You have gone a different direction” or “The software is not easy to use” is not a reason to request a refund. Your business model changes or technical expertise is not a reason we will grant a refund.
- 3. We offer a 14 day refund, after that time period, we do not refund monies. We will certainly help support you and the software, but we now make no exceptions to this rule.
- 4. The 14 day period is from the start of your original purchase. What we mean by this is purchasing the software, getting a refund, and purchasing again does not allow the refund period to start over. This rule only applies to this situation and will be applied in cases where we feel the refund offer is being abused in this way.
- 5. The 14 day refund does not apply to product upgrade & support purchases or services. It is not ok to purchase upgrade support, then once you have the latest software, refund… just good common sense.
- 6. We reserve the right to refund minus the processing fees we incur. We reserve the right to charge a restock fee, refund minus our processing fees and restock fees.